The Cloud and Service Management: How do they connect?
BrightTALK is delighted to be powering this online event hosted by ISACA and itSMF. Join us to hear the live presentations and submit real-time questions to the speakers. All presentations are being recorded so you can download the on-demand archive as well (check out the recorded events tab). This conference series will now be run using Flash. Please make sure you have the latest version of Flash installed. Make sure you click the 'confirm attendance' button once you have registered or logged in on the ISACA e-Symposium site.
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Cloud computing – is this a real business value? There seems no doubt amongst many industry commentators that this latest version of the outsourcing trend will potentially save costs and enable new opportunities to enhance value from IT services; however, to realize this potential, CIOs and their business colleagues will need to understand how to use these new techniques, choose the right vendor, and drive value. This will require even better business alignment, governance, and management of IT services. This presentation will dig deeper into why this is necessary and provide some pointers on how to make sure this new trend becomes a successful business enabler.
Are you struggling to understand how to incorporate the best of the ISO/IEC 20000 standard and the CobiT framework? Join us as we discuss an approach to integrating the best of both worlds. We’ll explore how ISO/IEC 20000, CobiT and the SEI maturity model are can work together to effectively guide your IT operations, IT governance/compliance and performance measurement. Come learn about the key strengths of each and how they play a role in aligning IT best practices with business goals.
Most recently, the buzz in IT is around “cloud computing.” But, what is cloud computing? Is it really something new, or is it marketing hype? This session will help you understand the important role a service delivery focus and service management can play in leveraging cloud computing effectively. You’ll also learn why businesses are interested in this new technology model, and how you can become a knowledgeable advocate and important resource for your organization in understanding the benefits and concerns about cloud computing.
Achieving operational excellence is an elusive goal for most IT organizations. Combining operational excellence efforts with governance and compliance provides a framework for managing performance while maintaining transparency. Join us as we walk through one organization’s service management challenges that were addressed by integrating the CobiT and ITIL frameworks. Through this real world case study, we will discuss a pragmatic approach to leveraging leading practices and methods; detailing harmonization of standards; and providing an overview of lessons learned.
This e-Symposium qualifies for 3 CPE points. To obtain CPE credit, members must download and listen to all event presentations and successfully complete a CPE quiz. To access the quiz, click the CPE button at the top of this page or click the Play button below.
